HostGator Review 2013 | 77 HostGator Reviews

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HostGator Review 2013

4.08 out of5
Customer Rating: Overall Customer Rating 4.08    Customer Reviews: 77    Editorial Rating: Overall Editorial Rating 4.90
HostGator Website: www.hostgator.com, Since 2002
Location: 9964 Robins Nest RD, Boca Raton, FL, US, 33496
Telephone: +1 866 964 2867     Email:
Web Hosting Price Range: $3.71 - $5.96
HostGator has taken the world of web hosting by storm in just a few years, and now becomes one of the best web hosting providers. The HostGator phenomenal success can be attributed to its loaded web hosting solutions, advanced Data Center & Network facility, and excellent customer service, all at affordable & reasonable price.

HostGator hosts over 5,000,000 domains, manages over 8,000 servers, and hires over 1000 staffs, making up approximately 1% of the world's internet traffic!

One of the unique qualities is that HostGator provides access to the industry leading SiteStudio website designer, which is an extremely easy-to-use program to help users start with website development. Priding themselves on customer care and approval, HostGator has received many positive customer reviews.
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HostGator hosting plans reviewed from reliability, customer service, control panel and speed.

Rating 4.08 of 5 from 74 Customer Reviews

  • Reta L. from Columbus, Ohio, United States posted on Apr 14, 2013
    Performance 1
    Control Panel 3
    Technical Support 4
    HostGator Overall 2
    NOT RECOMMEND
    I was a VPS customer for a year (plus). My server uptime was always 100% and I used a fraction of my RAM and CPU. Still my sites were down on a daily basis. Sometimes just 10-15 minutes, sometimes an hour or more. And you probably do not see this if you don't check! Hostgator claimed network issues, DDoS attacks, and overloaded nodes. I tried to be patient with them for more than a month, but they could simply not resolve the issues and provide a stable environment. I guess, the business model is to sell as many VPS as possible on each node, no matter what.

    If you really want your websites to be accessible at all times, look somewhere else! I moved to a dedicated server with less RAM and CPU and have not seen any issues since.
    There are 6 of 8 people like this HostGator review!
  • Amara from North Kingstown, Rhode Island, United States posted on Apr 09, 2013
    Performance 1
    Control Panel 3
    Technical Support 4
    HostGator Overall 1
    NOT RECOMMEND
    Before I purchased the plan from Hostgator, I read a lot of positive reviews over the Internet, but I think most of user reviews are made by their staffs, because I can not explain so much praise. If you want the slowest hosting company in the world... choose HostGator! Trust'me, I bought a plan (03/20/2013) because of user reviews HostGator is awsome, HostGator is excelent...blah blah blah...". Your website speed will be incredibly lower. By the way for an European user. I think they have very old servers. I don't know for U.S users.
    There are 6 of 7 people like this HostGator review!
  • Adolph from Fredericton, New Brunswick, Canada posted on Mar 14, 2013
    Website: http://www.thepinchpoint.com
    Performance 3
    Control Panel 3
    Technical Support 1
    HostGator Overall 1
    NOT RECOMMEND
    It would have been helpful to receive a notice before the credit card was charged. In fact, I have used the hosting account for a long time and don't have a plan to renew.
    There are 4 of 6 people like this HostGator review!
  • Varma Anuj from Columbus, Ohio, United States posted on Feb 10, 2013
    Website: http://www.essaytopia.com
    Performance 2
    Control Panel 4
    Technical Support 5
    HostGator Overall 2
    NOT RECOMMEND
    I moved my business website from Dreamhost to HostGator on 12/30. At first everything looked good. Their support department seems to be quite accessible and knowledgable. However, I use a uptime server monitor, and my total downtime since I joined (today is 1/3) is over 2 hours and 22 minutes. Today's total down time is 45 minutes and there were 17 outages!

    I called HostGator support to ask what is going on and they told me that they are dealing with an attack, adding they do not have any uptime guarantee in their terms of service and this kind of downtime is the nature of shared hosting! The usually helpful support was unable to do anything at all, not even to offer me free hosting. The support manager I spoke with recommended that I write a long letter to their executive management because there is nothing else to be done. Good thing that they have a 45-day money back guarantee at least, because 94% uptime is not acceptable for a business host!
    There are 3 of 4 people like this HostGator review!
  • Spuss Melton from Columbus, Ohio, United States posted on Dec 06, 2012
    Website: http://www.beattro.com
    Performance 2
    Control Panel 3
    Technical Support 2
    HostGator Overall 2
    NOT RECOMMEND
    The customer service is very poor. My web site was suddenly suspended, then I contacted with the customer center. The team replied that I'm required to upgrade to VPS hosting. By paid $20 more for a month, I don't think my site loads faster in my expectation.
    There are 9 of 10 people like this HostGator review!
  • Happy from Washington, District of Columbia, United States posted on Nov 24, 2012
    Website: http://www.xyngforum.com
    Performance 1
    Control Panel 1
    Technical Support 1
    HostGator Overall 1
    NOT RECOMMEND
    Your notification system sucks. your customer service sucks. I get multiple emails per day giving me 2nd, 3rd, 4th notifications ALL on the SAME day - never got the 1st notification .. signing onto wherever it is I am supposed to go to pay for renewal is impossible. basically, I would just like to move everything I have completely off your system and find another provider. The last time I had a renewal you trashed my site and everything disappeared... I got notifications and threats to pay for things I didn't even have - got a basic apology and then my site shut off 2 days later.. I cannot believe you people are even still in business.
    There are 5 of 7 people like this HostGator review!
  • Nick Rhodes from Victoria, Texas, United States posted on Oct 17, 2012
    Website: http://www.parkgateinternet.com
    Performance 5
    Control Panel 5
    Technical Support 5
    HostGator Overall 5
    RECOMMEND
    HostGator should be more transparent about the fact that back-ups last only 24 hours. I learned with my call to customer support that if you lose emails and don't report it immediately, HostGator cannot recover your mail.

    Also, HostGator biases survey results by putting review stats at the top of the page in most review sites. It is also against best practices in market research to pre-set ratings to "excellent" as in the rating chart above. The user needs to decide the rating without prompting.
    There are 7 of 8 people like this HostGator review!
  • Nicholas Rhodes from Columbus, Ohio, United States posted on Oct 10, 2012
    Website: http://www.redontap.com
    Performance 1
    Control Panel 1
    Technical Support 1
    HostGator Overall 1
    NOT RECOMMEND
    Cannot get to my account. Called in waited on hold, the tech hung up on me. I don't have time for games. Wow it is only $10/mo. The bad host on the Internet and it is not going to be worth it. I promise!
    There are 4 of 4 people like this HostGator review!
  • Harlan from Palo Alto, California, United States posted on Oct 08, 2012
    Website: http://www.redontap.com
    Performance 1
    Control Panel 3
    Technical Support 5
    HostGator Overall 2
    NOT RECOMMEND
    Very good support, but various problems with both shared and VPS hosting. These problems have included downtime well over the 'guarenteed' uptime rate, an incident where my site was shut-down without warning, and a fairly serious hacking incident. Overall, a decent host, but probably over-rated judging from the glowing comments found here.
    There are 5 of 7 people like this HostGator review!
  • Flynn from Washington, District of Columbia, United States posted on Oct 02, 2012
    Website: http://www.doblepuno.com
    Performance 1
    Control Panel 2
    Technical Support 1
    HostGator Overall 2
    NOT RECOMMEND
    My big issue now is the fact that I am consistently getting hacked. Not being a IT person I get a little help from the support team, but I recently was told that if I don't stop the hackers that I might have my site suspended. That is a concern because I use the recommended security plugins and just keep running into the same issues. I guess having a VSP account doesn't increase the protection that comes with the price.
    There are 7 of 10 people like this HostGator review!
Visit http://www.hostgator.com for more information about HostGator.

HostGator Conclusion

Based on the 77 verified customers' reviews and our editors' personal opinions, HostGator is NOT recommended for personal and small businesses according to the relative expensive rate. If you're looking for a cost effective & trust-worth web host, we recommend you taking the following web hosts into consideration.